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SHIPPING POLICY

ORDER AND SHIPPING

You will receive a confirmation email and text message when your order is complete. Your tracking information will be sent via email when your order has been processed.

If you have not received your order confirmation, please check your junk mail. If still not received, please contact customerservice@gamcosmetics.com


ORDER NOT RECEIVED

We will do our best to get your products to you at your earliest convenience, if your order has not reached you within 7 days of processing, please email customerservice@gamcosmetics.com with the subject line: ORDER NOT RECEIVED. Please include your order number so we can assist you.

Please expect a delay in shipping during launches and our Black Friday Weekend promotion

 

FREE STANDARD SHIPPING IN UAE

We offer free standard shipping IN UAE. Item will be delivered by Fetchr / Skylark courier. Delivery will take 2 to 4 working days.

No International delivery.

 

ORDER CANCELLATION

We aim to ship your order as quickly as possible so unfortunately cancellation requests cannot be considered. Please take extra care when selecting your items.

 

RETURNS POLICY

 

STANDARD RETURNS

If you are not satisfied with your purchase, you should contact us within 1 day after item delivered. Email: customerservice@gamcosmetics.com to organize the return of your item quoting your order number and the item you would like to return. Please note that we don’t take back any open seal packaging.

The item will be refunded and not exchanged. Please note shipping charges will not be refunded. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.


BLACK FRIDAY WEEKEND

All Black Friday weekend sales are final – there will be no returns for items purchased within this period.

 

INTERNATIONAL RETURNS

The international returns process varies between countries, we will inform you of the next steps upon receipt of your email.

Please note, our lashes are handmade, so discrepancies may occur. If the lashes differ from one another in regard to hair assignment, this may not constitute as damage.